Document Technology
  Trial Support
 Document Retrieval
 Secretary of State
 Facilities Management
 Copy/Printing Services
 Color Production

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 Company History

 Management Team

 Office Locations

 The Parcels Staff


Parcels, Inc. has been a thriving Delaware company since 1980, providing the legal and corporate communities with a wide range of integrated outsourced services.

Parcels began operations as a downtown Wilmington, Delaware, delivery service with just a few clients. Delaware Document Retrieval, Inc., (DDR) was formed soon thereafter, and the symmetry between the two divisions, one delivering legal documents and the other researching and retrieving them from the courts, increased the efficiency and effectiveness of both.

The small staff focused on being the best - immediate responsiveness, 100% accuracy, speed, and flexibility according to the client's needs - and, little by little, the company gained the respect of major law firms in Wilmington and throughout the state. Law firms began to entrust more of those "non-legal" functions in their organizations to a company that could do it more efficiently and with fewer headaches for their administrators and staff.
The Courier and Document Retrieval services grew rapidly during the 1980s in the ever-expanding Delaware legal landscape. Offices were established in Dover and Philadelphia in response to clients' requirements for faster, more efficient services there. Parcels' staff grew proportionately and developed into a strong team of bright, reliable and dedicated people, competent in each of the various courts and government offices, and able to perform a variety of functions in each of the three locations. Cross training became the standard for Parcels, providing deep staff for full coverage while making the job more diverse and interesting for the staff.
It wasn't always smooth sailing for the company, but Parcels survived. The 1997 fire that destroyed the Delaware Trust Building, where operations were located, could easily have destroyed the company with it. But sheer determination, gutsy management, and 200% effort on the part of each and every employee won out in the face of incredible odds. Immediately following the fire, the Parcels management and staff still felt their first priority was to their client, and went to extraordinary means to assist in the disaster recovery efforts of law firms located in the building.

With thoughtful anticipation of the electronic innovations that would undoubtedly affect the legal world in the coming years, the Virtual Docket division was launched in 1998. The company invested in high-speed scanners and high-end software, as well as in-house technical expertise; and, taking advantage of the knowledge and experience of its court research staff, began making Delaware Court docket sheets and documents available online at www.virtualdocket.com, well in advance of the Federal and State Courts CM/ECF systems. Since its inception, Parcels/Virtual Docket’s equipment and technology staff have consistently upgraded and expanded to provide a full complement of necessary e-services to the legal and business communities: EDD/ESI processing, high-volume digital imaging, OCR, complex litigation management…

In 1999 Parcels expanded its duplication capabilities with the introduction of a full-service Copy Center to handle the ever-growing demand by law firms for fast turnaround, high-volume litigation copying and service list fulfillment. Shortly thereafter, the Facilities Management division was formed, placing teams of Parcels people - with expertise in mail room management, copy and imaging and general office services – at various law firms on a contractual basis, relieving the firm staff of non-legal functions.
MetroColor, a thriving color production company in Wilmington, was purchased and incorporated into the Parcels family of services in 2002. Not only did this venture enable Parcels to better serve the legal market, particularly in the production of trial exhibits, but it opened the door to a diverse customer base in the corporate marketing and advertising arena.

Parcels continues to stay current with the technology, to upgrade equipment and training, and to add related services as the client’s requirements expand or change. With a large staff in Wilmington, and satellite offices in Dover and Philadelphia, Parcels is always on hand, twenty-four hours a day, seven days a week, to immediately respond to the client’s requests.

Today, Parcels' clients include law firms, banks, corporations, advertising and graphics companies, small businesses and non-profit organizations. Many companies have been able to down-size their internal peripheral services because Parcels' integrated services have proven to be dependable and cost-effective. Throughout its history, however, the owners, management and staff continue to focus on providing extraordinary service to its clients.


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